WireFree Communications Terms & Policies


Service Fees

The initial monthly Service Fees and activation/installation fees, if applicable, are due at the time of Service installation.  Thereafter, Service fees will be invoiced monthly upon the monthly anniversary, from the date of initial installation/activation.  Monthly Service rates are inclusive of all taxes and fees.

 

Service Installation

Customer authorizes WireFree and its affiliates to install customer access points, premise units, modems, routers, switches, UPS, wiring, mounting brackets, antennae, radios, and the routing of cables including the penetration of exterior walls, as applicable and other equipment (“Equipment”).  Modification of the quoted installation charges or custom installation requests will be charged on a “time & materials” basis.   WireFree shall retain the title for all Equipment and will maintain all Services Equipment during the Service term.

 

Late Fees

A fee equal to the greater of 1.5% or $5.00 will be assessed on a monthly basis for any account balance which remains past due for a period of more than 30 days.

 

Service Termination

Upon termination of service, all WireFree equipment shall be returned to WireFree in good working condition.  Equipment which is not returned in good working order or which is not returned to WireFree, will be charged to the Customer account at current replacement costs.

 

Early Termination

Services are cancellable by payment of all fees remaining under contract. Total termination charges cannot exceed the remaining Services fees under the contract If WireFree does not meet the SLA, Customer can terminate Service without any Early Termination liability.

 

Services

By using the WireFree Services, features or activating the WireFree systems Customer agrees to be bound by the terms and conditions set forth in WireFree’s “Customer Agreement” and “Acceptable Use Policy”.

 

Availability

WireFree’s goal is to provide 100% network availability and commits to 99% network availability. Network Availability is measured by averaging sample measurements taken during each month of service between our Customer’s and WireFree’s Edge Routers.

 

Latency

Average round-trip transmission latency of 60 milliseconds or less between Customer’s premise and WireFree’s Edge Routers across WireFree’s Backbone.  Latency is measured by averaging sample measurements taken during each month of service between Customer’s premise and WireFree’s Edge Routers.

 

Packet Loss

Delivery of data packets at 99% or greater reliability between Customer’s premise and WireFree’s Edge Routers across WireFree’s Backbone.  Packet Delivery is measured by averaging sample measurements taken during each month of service between Customer’s premise and WireFree’s Edge Routers.

 

Committed Information Rate

WireFree’s goal is to provide equal to or greater than contracted Committed Information Rate (CIR). WireFree commits to provide CIR on a best effort basis.  The CIR is measured at the Customer’s premise and WireFree’s Network Modem/POE interface.

 

Equipment Maintenance

WireFree’s planned network maintenance will generally occur during the maintenance window that is scheduled between 3 am and 5 am.

 


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